Support

You want to renew your password but it doesn't work? Follow our simple and clear manual...

You can change the billing and Goods Receipt email address in your account. Click on the link below to view the step-by-step plan

On the product page, you can see if an article is in stock or not. When it says "in stock" you can simply order the product.

If it says "out of stock" then we can't deliver this product at this time. If you want to know when a product is back in stock please write us an email. Click here for our email.

No, we only sell our products online. However, you can pick up an order at our depot in Hengelo, the Netherlands.

You can easily add products to your shopping cart by clicking on the orange "add to cart" button on the product page.

After the product has been added to your shopping cart, you can choose to continue shopping or go to your shopping cart.

Then click in your shopping cart on "proceed to checkout" and follow the steps on the screen.

Because you need to select the desired amount first.

To take advantage of our business discounts, you must first create an account with a valid VAT number. After registration, please contact us by phone or e-mail. We will then manually switch your account to a business account.

When producing organic food, the requirements of organic farming must be met, taking into account the environment and animal welfare.

In order to sell products as organic, the regulations and requirements for trades and producers must be met. Do you need an organic certificate or registration? Click here to read more 

You can change the billing and Goods Receipt email address in your account. Click on the link below to view the step-by-step plan

All products on our website marked as ORG are certified organic and under the control of the competent Dutch supervisory authority SKAL. Products without this mark are regular products and not organic.

Click here to see our latest certificate

We have the ability to grant our customers access to the SKAL back office, where you are able to always download the latest certificates. Please let us know by mail if you are interested in this service.

On the product page, you can find information under the description tab, usually, there is also a specification to download under the heading: "More information".

In our blog, we post recipes, product information, and more! Click here to go to the blog

 

logged in users can ask questions on the product page under the heading "Product Questions". 

Click here to create an account.

On the product page you can download a specification for most ingredients under the tab: "More Information".

The country of origin of a product can be found on the product specification sheet.You can find it under the tab "More Information" and then selecting "Specsheet"   If the country of origin is not listed on this sheet, or if more than one country...

When producing organic food, the requirements of organic farming must be met, taking into account the environment and animal welfare.

In order to sell products as organic, the regulations and requirements for trades and producers must be met. Do you need an organic certificate or registration? Click here to read more 

Please check out this explanation about freeze drying

Netherlands

If you place an order before 5 pm on a working day, we will ship the package the same day. This means that your order will usually be delivered the next working day.

Belgium & Germany

If you place an order before 5 pm on a working day, we will ship the package the same day. This means that your order will usually be delivered in 1-2 days

International

Shipping time for countries within the EU can be found here

Shipping time for countries outside the EU can be found here

It is possible that our carriers are very busy or are experiencing problems. This can mean that your order will be delivered later.

If the product is not in stock you will be contacted and an alternative delivery date will be agreed upon.

You will receive a Track and Trace code in your mailbox as soon as your order leaves our warehouse. With this code, you can see where your parcel is and what time the deliverer will be at your door. You can also arrange an alternative delivery time.

For bulk orders, a delivery date will be agreed upon together.

 

First, check the Track & Trace code in your mailbox, Does this code show that your order is delivered but you have not received it? Then click here to contact us 

We will do our utmost to deliver your order as soon as possible. The Track & Trace code you receive gives an estimated time of delivery. You can find the Track & Trace code in your mailbox. We do everything we can to deliver your order as soon as possible.

Click here for more information about shipping and delivery.

We can ship globally, click here to find information about tariffs and shipping times.

Shipping costs differ per country. Click here to see the current shipment rates.

The carrier gives each parcel its own code. With this code, you can see where the parcel is and when it will be delivered. The Track & Trace code can be found in your mailbox.

Have you placed an order today but haven't received a Track & Trace code yet? Then we ask you to be patient and check your mailbox again later. More information about shipping and delivery you can find here.

Vehgro is responsible for transportation until the products are unloaded. Import duties and taxes on the goods are the responsibility of the recipient. You may be liable for the following charges for customs clearance: - Import duties (percentage of the value of the shipment and transportation costs) - Local tax - Additional charge for DHL prepayment - Possible regulatory fees

In addition to our wholesale function, VehGro has developed itself as a solid partner for the development of private label brands (Private Label). We now have more than 6 years of experience in this field. Together with our many partners, we have launched various successful products.

On the product page you can click on the button "bulk request", this button will redirect you to a bulk request form. You can also click on the link below to go directly to the request form.

Click here for the application form

We work together with payment partner Multisafepay. All payments are processed through their platform. We offer the following payment options:

• BANK TRANSFER Pay in advance on account (invoice). Our bank details are stated on every invoice. Please mention your name and our invoice number when paying in advance
• Credit cards like Visa, Mastercard or American Express
• PAYPAL ideal for international customers
• SOFORTBANKING (for German customers)

For all payment methods, click here

You can find our certificates by clicking the FSSC or SKAL logo at the top of the page or you can click here

On the product page you can download a specification for most ingredients under the tab: "More Information".

When producing organic food, the requirements of organic farming must be met, taking into account the environment and animal welfare.

In order to sell products as organic, the regulations and requirements for trades and producers must be met. Do you need an organic certificate or registration? Click here to read more 

When the product you received is broken or damaged upon arrival, you can send it back to us. The total purchase price will then be refunded. Click here for more information about returns. 

You can return your order without valid reason within 14 days. Is the product damaged upon arrival? then you can also return it to us. Click here for more information about returns.

Please check if your question is among the frequently asked questions (FAQ).

Is your question not listed here? Then please contact us.

logged in users can ask questions on the product page under the heading "Product Questions". 

Click here to create an account.