FAQ

Account
How do I change my password?
Where can I change the E-mail address for invoices?
Order
Is the product I want to order still in stock?
Does VehGro also have a physical store?
Why can't I add products to my shopping cart?
How can i place an order?
B2B
Which B2B discounts can I get?
When can i use the organic logo?
Where can I change the E-mail address for invoices?
Product
Are all products organic?
Where can I find more product information?
What is the country of origin of this product?
When can I use the organic logo?
What is freeze drying?
Services
Private Label / Foodconcepts
How can I order products in bulk?
Shipping & Delivery
When will my order be delivered?
I have not received my order, what now?
What is the expected delivery time?
What delivery options can I choose?
How are shipping costs calculated for my order?
Costs and rights for delivery outside the EU
Payment
What payment methods do you offer?
Quality
Where can I find the certificates of VehGro?
Where can I find the specification of an ingredient?
Contact
How can I reach customer service?
How can I ask product questions?
Returns
My parcel arrived damaged, what do I do now?
How do I return an order?
Still have questions?
No problem! Our customer service team will be happy to help you.